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FAQ's

Can I convert a MIS trade to CNC/ NRML?

Traders using the MIS option to trade cash and derivatives can convert their existing MIS trades to either CNC in the cash segment or NRML in derivatives
Follow the steps below to convert existing MIS trades
1) Hit the F8 key on your NOW/ Nest terminal
2) Click on the script
3) Go to position conversion
4) Lastly,change the product code- MIS to NRML/CNC and vice versa

Where do I look to get the best bids/ offers for a particular scrip/ index?

Two ways of looking at the best 5 bids/offers
1)Double- click on the underlying scrip/index and the dialogue box will throw up the best five bids and offers
2)Hit the F6 key for similar results

How to search and add scrips in the marketwatch screen?

Type the first few characters of the scrip and hit the CTRL key. A list of scrips beginning with the characters entered will throw up. Select the scrip from the list and hit the enter key to add to the existing scrips in the marketwatch

How to remove scrips from the marketwatch screen?

Highlight the scrip to be removed and hit the delete key

How to add a blank line in between scrips on the marketwatch screen?

Can choose from the below two options
1)Highlight the scrip and hit the insert key
2)Right click on marketwatch, go-to actions and select the insert blank line option

Can I place a sell (short sell) order without having shares in my demat account?

Yes, a sell order can be place in equities under the 'MIS category'. However, such trades have to be compulsorily closed out within the specified time prescribed by us

What is inter- settlement transfer (IST) and the risks involved?

It is a process of selling shares prior to them being credited to your demat account.
If, for some reason, the shares are not delivered on time, they will be auctioned and the charges debited from your trading account

What is the SMS/Email alert facility provided by NSE to investors?

In a move to check unauthorized stock market trades through investor accounts, NSE sends SMS/Email alerts to retail investors for their transactions on days they have traded. The above alerts are
• FREE of cost
• Sent after end of market hours
• Provided for trades done on NSE only
• Covers Cash Equity, Equity Derivatives, Currency Derivatives & Debt segment
• Provided only on days when investor trades on NSE

What should investors do to activate SMS/Email based trade alerts?

Investors should ensure that they share their email/mobile number (Indian Mobile number only) with
their Stock broker. They should further verify that their stock broker has updated the same on NSE
records. Whenever there is a change in the mobile/email of investors, they should contact their stock
broker for updating the latest information in NSE’s records.

When will this facility be activated?

The trade alerts facility gets activated once the Stock broker updates an investor’s mobile
number/email ID on NSE’s records. Investors initially receive a welcome SMS/Email on the registered
mobile number/email id. The investor will start receiving trade alerts after 7 working days from the
date on which the investor has received the welcome SMS/Email.

What kind of information is provided in the SMS/Email?

SMS: Segment wise total traded value is provided consolidated on the basis of mobile number.

Email: Detailed transactional information containing the price and quantity bought and/or sold is
provided. The trade data is consolidated in PDF files on the basis of PAN and sent together to the
email id.

What is the procedure to open the Trade alerts received through Email?

Investor will receive Email which contains PDF attachment of trading transaction. Please follow the
procedure given below for opening the attachment:
1. Click on the attachment provided with the mail
2. You will be prompted for your password.
3. The password is your PAN number in upper case (CAPITAL letters).
4. Please check the first 3 letters of PAN provided in the mail attachment, to avoid mistakes

What should an investor do, if he/she receives a welcome message although he/she has

not registered with any stock broker (i.e. by mistake)?
An investor may receive a welcome message by mistake if another investor/stock broker has
mistakenly updated incorrect email/mobile number in NSE’s records. To handle such situations, the
welcome email/SMS has a facility to indicate the mistake. In case of email, a deactivation link is
provided to be clicked by the investor and in case of SMS, investor can reply back through SMS.

What if an investor clicks on deactivation link received in welcome email by mistake?

When an investor clicks on the deactivation link, the facility for SMS and email alerts gets
deactivated. If the investor has done this by mistake, then he needs to send a request for reactivation of this facility along with his details viz. PAN, registered mobile number and email id to uci@nse.co.in

What should investors do if they receive SMS/Email alert for trades not authorised by them?

In such cases investors should immediately take up the matter with their stock broker for clarification.
If the investor is not satisfied with the explanation, they can take up the matter with NSE’s Investor
Services Cell (ISC) by contacting 022-26754312 / 1800220058 or ignse@nse.co.in

Can an investor choose not to receive trade alerts?

As directed by SEBI, NSE will mandatorily send SMS/Email alerts after end of trading hours to all the
retail clients who have traded that day and whose mobile number and/or email address has been updated by the trading members on NSE’s records.

What should an investor do if he/she has not received Trade Alerts?

An investor may not receive trade alerts due to the following reasons:
• If not traded on NSE that day
• If not provided mobile number/email id to stock broker
• The Stock broker has not updated NSE’s records with correct mobile number/email id
• If Investor’s mobile/email has been updated less than 7 working days ago
• The email box is full at investors end
• Investor’s mobile is out of coverage area when attempts are being made to deliver SMS